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E Building
Complaint Management · Module 7 of 10

Every complaint resolved. Every resolution tracked.

Residents raise complaints from the app. Committee reviews and resolves. Every issue has a clear status, categories, and resolution logs.

Resident complaint filingPhoto upload attachmentsStatus tracking logs
Complaint Management
Complaint status — live
MODULE 7
Open Complaints
7
Resolved This Month
43
Avg Resolution
18 hrs
Lift not working — Wing B — Under inspection
In progress
Water leakage — Flat 302 — Resolved by plumber
Solved
Street light — Gate 2 — Replacement needed
In progress
Waste management issue near Gate 1
Rejected
100+
Active Societies
50K+
Residents
5 Days
Free Migration
4.3★
App Rating
₹0
Setup Fee

Six things that make the difference.

Every feature designed for how Indian societies actually work not how foreign software assumes they work.

Quick complaint filing

Residents raise complaints from their app in seconds — select category, add a text description, and upload photos directly. No phone calls needed.

Real-time status updates

Track complaint status in real-time as the committee reviews, accepts, or resolves it. Transparent progress prevents follow-up calls.

Category classification

Classify complaints automatically (CCTV, lift, parking, security, waste, water supply, or other) for quick allocation and clean record keeping.

Interactive resolution comments

Add notes and resolution/rejection comments when resolving or declining complaints, keeping the resident updated on decisions.

Privacy & visibility controls

Set complaint visibility to public (visible to other residents on the community board) or private (visible only to the committee and the filing resident).

Complaint analytics

View dashboards of monthly complaint trends, wing-wise breakdowns, and top complaint categories to schedule preventive maintenance.

FAQ

Common questions, clear answers.

It is a digital complaint management module inside the E Building app. Residents submit issues directly with photo attachments, and the committee reviews, updates, and resolves them digitally.