Refund Policy.

1. Society Management Software

• Monthly subscription: Cancellations are effective at the end of the current billing month. No partial refunds for the current month.
• Annual subscription: Cancellations within 7 days of renewal are eligible for a pro-rata refund of unused months. After 7 days, no refund for the current annual period.
• Free migration: Migration services are provided free — there is no migration fee to refund.
• Pricing disputes: Contact support@ebuilding.in within 14 days of the charge appearing. We'll review and respond within 3 business days.

2. Home Service Bookings

2.1 Cancellation Before Service

• Cancelled >2 hours before scheduled time: Full refund to original payment method
• Cancelled 1–2 hours before: 90% refund; 10% cancellation fee retained
• Cancelled <1 hour before or no-show: No refund. You may rebook at a discounted rate
• Vendor cancellation: If the vendor cancels or fails to arrive, you receive a full refund plus a ₹50 inconvenience credit toward your next booking

2.2 Service Quality Issues

• Report a quality issue within 48 hours of service completion via the app or at support@ebuilding.in
• We investigate all quality complaints within 24 hours
• For validated quality failures: full refund or free re-service at your choice
• For partial quality issues: partial refund at our team's discretion after review

2.3 Payment Method

Refunds are returned to the original payment method — UPI, credit card, or netbanking. Processing time depends on your bank (typically 3–7 business days after we initiate the refund).

3. Staffing Services

• 7-day replacement guarantee: If a deployed staff member clearly does not meet the role requirements, we replace them free of charge within 7 days. No fees refunded; replacement is the remedy.
• Contract termination (society-initiated): Monthly staffing fee is not refunded for the current month. 30 days' written notice required.
• Onboarding fees: No onboarding fees are charged — nothing to refund.
• Background verification fees: Non-refundable once the background check has been initiated.
• Failure to deploy: If we fail to deploy staff within the agreed timeline, the booking fee for that month is refunded in full.

4. Resident Maintenance Payments

Maintenance payments collected through E Building are held by and for your society committee — not by E Building. E Building acts as the payment facilitator only.

For refunds of maintenance payments (e.g. overpayments, correction requests), please contact your society committee or secretary directly. E Building cannot issue these refunds as the funds are not held by us.

If there is a technical error (e.g. double payment due to a platform error), contact us within 48 hours at support@ebuilding.in.

5. How to Request a Refund

1. Email support@ebuilding.in with the subject “Refund Request” or WhatsApp us at +91 73836 31581
2. Include your account email, order/transaction ID, and reason for the refund request
3. For home service quality issues, attach photos or a description of the issue
4. Our team will acknowledge your request within 24 hours
5. We will notify you of the outcome within 3 business days
6. Approved refunds are processed within 5–7 business days to your original payment method

6. Refund Timelines

• UPI / BHIM: 1–3 business days
• Debit card: 5–7 business days
• Credit card: 5–7 business days (may appear in next statement cycle)
• Net banking: 5–7 business days
• E Building credits: Instant (where applicable)

These timelines begin from the date E Building initiates the refund, not the date of your request.

7. Contact for Refund Queries